SUMMARY

Under general supervision, is responsible for conducting agency investigations and provide administrative support to the Program Support Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Investigator will include, but are not limited to the following:

• Conducting agency investigations as assigned.
• Provide administrative support to the Program Support Department.
• Provides training to staff in regard to conducting investigations, incident reporting, and related topics.
• Assist with management and tracking of information in OPWDD’s IRMA database and interface with the Justice Center to ensure incident closure.
• Coordinates completion of annual OPWDD Utilization Reviews for ICF Programs.
• Assists in completion of required Justice Center target letters, submission of SCR target searches, and submission forms for Investigative Records for Abuse and Neglect Allegations.
• Interfaces with OPWDD incident coordinators to ensure proper classification of incidents.
• Assists in preparation of annual trend information for incidents.
• Performs other administrative duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to write, speak, and understand English fluently.
• Excellent interpersonal skills are required are required in order to interact effectively with employees, co-workers, and other departments.
• Due to the sensitive nature of the position, must be able to maintain the strictest confidentiality.
• Ability to work independently and manage multiple tasks simultaneously.
• Fully conversant with OPWDD and agency selected computer software programs.
• Excellent organizational and critical thinking skills.
• Excellent knowledge of OPWDD regulations/incident management regulations.
• Excellent oral and written communication skills.
• Excellent presentation and teaching skills.
• Frequent traveling to and between program locations.
• May require evening and weekend work.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in a Human Services Related field.
• At least 3 years of experience of prior work related experience conducting investigations and program supervision.

LANGUAGE SKILLS

Ability to read, write, speak and understand English. Ability to read, analyze, and interpret reports and documents. Ability to respond to common inquiries, concerns or complaints from employees and customers. Excellent written and verbal communication skills required.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Basic understanding of statistics.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Ability to resolve conflicts and mediate stressful situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee frequently is required to walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to a normal office setting with little or no discomfort due to noise or temperature. Some walking, bending and standing required in order to photocopy, access files and so forth; work may be performed under pressure and may be, at times, mentally fatiguing; ability to sit for long periods of time necessary.

Salary Range - $40,000 to $44,000 per year